As a partner in your own care, we want you and your family to know your rights as well as your responsibilities.
Q: What information should the patient have before their discharge/leaving the hospital ?
Returning home after the hospital stay may be stressful, but our staff is responsible to smoothly coordinate the patient's discharge.
The discharge process may take a few hours. While waiting, make sure to check the discharge checklist with the healthcare provider.
The checklist contains:
Q: How can the patient retreive his medical file?
Medical records are available from Monday through Saturday, 7:00 a.m. until 3:00 p.m.
A release of information form should be filled by the patient or his legal representative and presented to the admission office, with a copy of the patient’s ID . A copy of the medical file will be ready after 24 hours.
Q: What are the patient's responsibilities?
Patients have the responsibility for:
Q: What are the patient's rights?
Monla Hospital emphasize the importance of human dignity and social justice. The patient has the right to:
1. Access to Care: The patient has the right to access to treatment that is available and medically indicated regardless of age, race, sex, nationality or disability.
2. Respect & Dignity: The patient has the right to considerate, respectful care at all times and under all circumstances, with recognition of his personal dignity and respect to personal, religious and cultural differences.
3. Identity: The patient has the right to know the identity and professional status of individuals providing service and which physician or other practitioner is primarily responsible for his care.
4. Consent: The patient has the right to reasonable participation in decisions involving his health care. To the degree possible, this should be based on a clear, concise explanation of his condition and of all proposed technical procedures, including the possibilities of any risk of mortality or serious side effects and problems. The patient has the right to know who is responsible for authorizing and performing the procedures or treatment.
5. Information About Treatment: the patient has the right to be informed about his/her condition, treatment, side effects, When it is not medically advisable to give such information to the patient, the information should be made available to an appropriate individual on the patient's behalf.
6. Privacy & Confidentiality: The patient has the right to privacy concerning his medical care – examination, treatment, consultation… The Medical Records pertaining to a patient are to be treated confidentially. Also the patient has the right to expect that his medical records will be kept confidential, and that access to information about him will be limited to those legitimately involved in his care.
7. Refusal of Treatment: The patient has the right to refuse his treatment by signing a special form.
8. Charges Explanation: The patient has the right to request and receive a detailed bill for services rendered.
9. Complaint Process: The patient has the right to file a complaint regarding services and is entitled to information regarding the hospitals mechanism for the initiation, review and resolution of such complaints.
Q: What are the Hospital's Directories?
Internal Extensions:
Home care services:
Mobile: +961 70 310663
Whatsapp: +961 81 256382
For more information about the hospital, you can check our social media channels on:
Facebook : Monla Hospital
Instagram: monla_hospital
Whatsapp Channel: Monla Hospital
Q: How should the patient protect himself from falling?
A: Upon admission, the nurse will perform a fall risk assessment for the patient and provide the necessary related training and prevention measures. Also, the patient and/or his family should sign a fall prevention consent form.
Q: Why is there a whiteboard in every room?
The whiteboard is used for communication between the nursing team and the patient/family. The names of the nurses on duty will be recorded on it. Also, the patient can use this board to communicate with the care team.
Q: How are the cold cases admitted to the hospital?
A: Cold scheduled cases are required to register their admission at the Inpatient Admission Office at least 48 hours prior to admission.
Patients are requested to submit their insurance companies/governmental agencies approval and to perform the required pre-operative tests.
In case of surgery, the patients should be prepared before 48 hours to have pre-operative screening and anesthesia doctor consultation.
Q: Do you admit COVID-19 patients?
A: The hospital has special COVID-19 units and a fully equipped COVID-19 ICU, separated from the other hospital units with a dedicated medical and nursing team. The rooms are equipped with negative pressure. Only patients with a positive PCR are allowed to enter these units.
Q: During COVID-19, can patients be visited? And what are the safety regulations?
Q: During COVID-19, can patients be visited? And what are the safety regulations?
A: In accordance with the health and safety regulations related to the COVID-19 pandemic, all visitors, patients and personnel are required to wear their masks at all times, within and around the hospital premises. Any person with a temperature above 38 degrees will not be permitted to enter.
Visitors are limited to one person, per patient, at a time.
Should a family member be required to stay overnight, a negative PCR test must be presented, taken in the past 4 days.
For patients or children that require support or need to be accompanied, one person is allowed to enter with them, to the outpatient clinics.
Q: Are the Clinics open during COVID-19?
A: All the clinics at Monla Hospital are open. However, patients are required to follow a special appointment protocol, respect social distancing, remain within the designated areas and wear a mask at all times.
Q: Is a PCR test required for all inpatients?
A: All inpatients are required to have a PCR test valid for 72 hours before admission. In case of an emergency, and the patient needs to be admitted to the hospital, he / she will be admitted to the transitory unit, until the PCR test results are done. During this period, the patient will be in a single room and treated as an isolation patient.
Q: What are the hospital visiting hours?
To promote a quiet and healing environment, visiting hours are limited to two visitors at the patient bedside. The visiting hours are scheduled as follows:
From 9:00 a.m. till 1:00 p.m.
From 4:00 p.m. till 8:00 p.m.
Visiting hours for Special Care Units:
Intensive Care Unit (ICU):
From 12:00 p.m. till 1:00 p.m.
From 5:00 p.m. till 6:00 p.m.
Neonatal Intensive Care Unit (NICU):
From 10:00 a.m till 11:00 a.m.
From 4:00 p.m. till 5:00 p.m.
Children below 12 years are not allowed to enter the patient floors.
It is expected that visitors comply with visiting hours and with the Infection Control guidelines related to the patient’s condition.
Visitors with a cold, fever, cough, or any sickness, should not visit the patients.
Family members may stay overnight in private rooms only or upon medical need.
Q: Can patients in the Special Care Units be visited? What are the visiting hours?
A: Yes, patients in the Special Care Units can be visited by family members, during these times:
Intensive Care (ICU), Cardiac Care Unit (CCU) & Cardiac Surgery Unit (CSU):
12:00 pm to 1:00 pm
5:00 pm to 6:00 pm
Q: What medical services does Monla Hospital provide?
A: Monla Hospital offers a holistic range of medical services and patient care, including cardiology, medical imaging, maternity and ophthalmology. The hospital is powered by a group of specialized and dedicated doctors, providing patients with the care they need, whatever their condition. View the different departments and services here.
Q: Is the hospital accredited?
A: Yes, Monla Hospital has numerous international accreditations and quality certifications, which include:
- 2019: ISO 10002:2018 (valid for 3 years)
- 2018: Accreditation Canada – Diamond Level (valid for 3 years)
- 2018: ISO 9001:2015 (valid for 2 years)
- 2016: ISO 10002 :2014 (valid for 3 years)
- 2015: ISO 9001:2008 (valid for 3 years)
- 2011: Lebanese Accreditation - T1 Level
Q: What is “Ask me 3”?
Ask Me 3 is intended to help patients become more active members of their health care team. It provides a critical platform to improve communication between patients, families, and health care professionals.
“Ask me 3” program promotes three simple but essential questions that patients should ask their providers during their stay at the hospital:
1. What is my main problem?
2. What do I need to do?
3. Why is it important for me to do this?
During the patient stay, the nurse will provide the Ask Me 3 sheet to the patient.
Q: How can the patient submit a suggestion or complaint?
We appreciate your feedback and would love to learn about your experience. The management is very serious about having quick and positive responses to complaints and suggestions. The Quality staff will handle the issue and communicate back to the patient.
Suggestions, complaints or feedback can be submitted to the Quality department through:
Q: What should the patient bring for performing outpatient exams?
All outpatients’ requests are handled by the Outpatient Admission Office (Laboratory Tests, Radiology Tests, MRI, CT Scan, Lithotripsy, Physical Therapy, etc.)
Patients are requested to bring the medical request, ID card, Insurance Card and Third-party approval (if applicable).
Q: What should the patient bring with him/her to the hospital?
A: The patient should bring with him/her on the day of admission:
Before any surgery or procedure and for post-surgery infection prevention reasons it is expected that the patient should:
However, patients are kindly requested not to bring valuables to the hospital and leave them at home or keep them with family members. These include money, jewelry, watches, cash, credit cards, wallets, cell phones, ...
Q: Can the patient get food from outside?
It is recommended not to bring food from outside the hospital. In case the patient has any problem with the food served, the nurses should be informed to solve the issue with the Dietitian, since the patient may have a special diet.
Patients are served three meals a day:
· Breakfast at 7:00 a.m.
· Lunch at 12:00 p.m.
· Dinner at 5:00 p.m.
Q: Are gifts or flowers allowed into the hospital?
A: Flowers and gifts are not permitted in the Cardiology Unit, Intensive Care Unit (ICU), Cardiac Care Unit (CCU) and Cardiac Surgery Unit (CSU).
Q: What procedures are needed for patients to be admitted to the hospital?
A: Scheduled patient admissions are done through the Inpatient Admission Office, at least 48 hours prior to admission. Patients are requested to submit their insurance company or governmental agency’s approval and to perform the required pre-operation tests.
In case of surgery, the patients should be prepared 48 hours in advance, to undergo Pre-Operative Testing and an Anesthesia consultation, in addition to the PCR test.
Q: What should the patient do on the day of admission?
A: On the admission day, the patient should be present at the Admission Office early to finalize his admission procedure. A Patient Escort will then direct the patient to his room. During the patient’s stay in the hospital, all the hospital staff will strive to render the best services and keep up patient satisfaction. When you arrive you will receive a wristband with your name, date of birth and additional identifying information that you will wear at all times during your stay.